“Reconnection has played an important role in creating even stronger relationships.”
- David Edwards, Chief Customer Officer
Customer and Community
Customer Experience | Brand and Marketing | Fundraising and Philanthropy
Customer & Community
by numbers
21,599
Customer phone calls received
236
New customers
on boarded
$396,146
Raised via philanthropy and fundraising
(14% increase YOY)
Meet Noah
Noah was referred to the IBIS program with chronic lung disease and multiple development delays including speech and language, gross motor skills, fine motor and cognition/play skills.
Noah was born prematurely, just before 26 weeks, and was diagnosed with intrauterine growth restriction (IUGR) and chronic lung disease.
Noah has been receiving physiotherapy, occupational therapy and speech pathology through the IBIS program to target his goals across all areas of development.
Since joining the IBIS program, Noah has made huge gains with his communication and is now using two-three word sentences. He is able to request what he wants as well as protest, comment, greet and use social elements of his communication.
Celebrating our art and sports scholarship recipients

L-R: Cara, Fahim, Bron, Delia, Curtis
L-R: Sascha, Rui, Nicole
L-R: Cara, Daniel, Ivan, Delia
L-R: Ivan, Daniel, David, Delia, Cara
Daniel, James
Sophie, Harry
L-R: Lietha, Anastasia, Sister, Danny
Nicole, Rui, Sophie
James, Fahim, Nicole